Additional Resources

Wesley Woods Senior Living Inc is excited to offer access to the USI Benefit Resources Center (BRC), which is designed to provide you with a responsive, consistent, hands-on approach to benefit inquiries. Benefit Specialists are available to research and solve elevated claims, unresolved eligibility problems, and any other benefit issues with which you might need assistance. The Benefit Specialists are experienced professionals, and their primary responsibility is to assist you.

The Specialists in the Benefit Resource Center are available Monday through Friday 8:00am to 5:00pm Eastern & Central Standard Time via phone 855-874-0835 or via e-mail BRCSouth@usi.com. If you need assistance outside of regular business hours, please leave a message and one of the Benefit Specialists will promptly return your call or e-mail message by the end of the following business day.

Some of the services the Benefits Resource Center Provides are:

• Provide claim appeals information & explain the process
• Provide vendor plan contact information
• Research patient out of pocket expenses
• Assist with eligibility and claim problems with carriers
• Explain allowable family status election changes
• Guidance on disability claim filing