Covid-19

COVID-19 Information for Employees

INTRODUCTION
 
During this unprecedented time, it has been awe-inspiring to see your dedication to each other and to the Wesley Woods Mission. To ensure we are able to meet our commitments to both our residents and each other, we want to ensure we are providing clarity and guidance on how everyone can help honor our commitments during this time.
 
We are committed to working together to care for our residents and keep each other safe during the COVID-19 pandemic. Supporting you is a top priority, so we will continually review our practices to ensure we are doing that.
 
Many of you have questions around what to do if you get sick, need to take leave, etc. Here you will find some FAQs with more details to hopefully answer some of your questions.
 
As the situation continues to evolve, we will continue to review our practices and policies and provide updates. We appreciate your openness and flexibility as we work together to provide the best care possible for each other, our residents and community.
 
Thank you for all that you are doing during this difficult time. Please know that the Leadership team is here to support you. Do not hesitate to reach out to your supervisor, administrator or the HR team with any questions or concerns.

OVERVIEW VIDEO

The provides the basics on the coronavirus.

Frequently Asked Questions

Employee Health Questions

Q: What should I do if I become symptomatic?
A: Stay home, self-isolate and if you have Kaiser through Wesley Woods, contact the telemedicine nurse at 404-365-0966 for guidance.  Do not go to a Kaiser facility (unless instructed by the nurse).  If you have health insurance through another carrier, contact your own doctor.

 Q: What should I do if I believe I have been exposed to someone with COVID-19?
A: If you are symptomatic, stay home, self-isolate and contact the telemedicine nurse (if you have Kaiser) or contact your own doctor for guidance. If you are asymptomatic, you may continue to work and should self-monitor for symptoms.

Q: How do I self-monitor?
A: Check your temperature twice a day and note any other symptoms that may suggest COVID-19 infection (fever >100°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from your typical seasonal allergies, body aches, fatigue, diarrhea). If you develop any of these symptoms, tell your supervisor, go home and call the Kaiser telemedicine nurse or your own doctor.
 
Q: If I am tested for COVID-19, how long will I be out of work?
A: Once you have been tested for COVID-19, you will remain out of work while results are pending. 

Returning to Work

Q: When can I return to work if I test positive for COVID-19?
A: Human Resources will manage your return to work and will reach out to you to assesses your readiness to return to work. Your doctor will need to provide a note that you are ready to return to work.

Q: When can I return to work if I am symptomatic but tested negative for COVID-19?
A: You and your supervisor will provide support and help determine when you are ready to return to work. In order to be approved to return to work, you must be:

  • Fever free for 24 hours without using a fever reducing agent
  • AND show substantial improvement of other symptoms, e.g., minor cough, and no congestion.

Q: When can I return to work if I am symptomatic but have not been tested for COVID-19?
A: Your supervisor will provide support and help determine when you are ready to return to work. In order to be approved to return to work, you must be: 

  • 7 days past the date of the onset of your symptoms
  • AND fever free for 72 hours without using a fever reducing agent
  • AND show substantial improvement of other symptoms, e.g., minor cough and no congestion

PTO and Leave Questions

Q: What is the difference between PTO and Extended Illness Leave?
A: PTO leave is provided to benefits-eligible employees (working 30+ hours per week) to use for scheduled (ex: vacation) and unscheduled (ex: sick days) absences. It combines traditional leaves as vacation, sick, holiday, and emergency leave into a single leave account. For example, some companies have their leave accounts set up so that employees are granted 9 holidays, 10 vacation days, 5 sick days, and 2 personal days. At Wesley Woods benefits eligible employees with 0-5 years of services accrue up to 26 days annually to use as needed (if they work a 40 hour week).

Extended Illness is provided to eligible employees (working 30+ hours per week) to provide income protection for an extended absence from work because of the personal illness, accident, injury, pregnancy/childbirth, adoption and other medical conditions. If you need Extended Illness Leave, you must first use 24 hours of PTO.

Q: What happens if my hours get reduced?

A: Full-time Employees may use PTO to cover reduced hours to create a full 40-hour check. 

 How will I be paid if I need to take time off work during this time? 
A: If you need to take time off from work, the normal PTO request process applies. If you need to take time off work because of possible or confirmed COVID-19 illness (or any other illness), you will use PTO for the first 24 hours and then you can use Extended Illness Leave.

Q: What if I am sick for an extended period of time and have exhausted my PTO bank and Extended Illness bank?
A: If you are sick for an extended period, and you have exhausted both your PTO and Extended Illness balances, you can use short-term disability, if eligible and elected. If you have questions or need additional guidance, please work with your supervisor and HR.

KEEP CALM AND CARRY ON

The CALM App is a free and provides guided meditations, music and advice on managing stress for both adults and children. This free version can be used on any computer or mobile device:

https://blog.calm.com/take-a-deep-breath

You can also download this from your Play Store  on your phone. We hope you will find this useful.  Please feel free to share with others. Stay safe and healthy.

KAISER PERMANENTE INFO

KAISER WILL COVER COVID-19 TREATMENT
Kaiser will be covering the cost of TREATMENT for all COVID-19 patients. For members that are already in care, this is actually going to be retro’ d back to April 1st.

A flyer will be sent out this week for all employees regarding the Treatment of COVID-19 and costs, (no deductibles, etc.). As of today, all members should be able to see the update on theirs app or KP.org:
https://about.kaiserpermanente.org/our-story/news/our-perspective/costs-waived-for-members-receiving-covid-19-treatment


SITE CLOSINGS

As the coronavirus situation rapidly progresses, Kaiser has made a decision to ensure they can continue to provide the high-quality care to their members needs while also preparing for the oncoming increase in the number of patients with COVID-19. Effective immediately, appointments at several Kaiser Permanente locations are being converted to a phone appointment or moved to a different location. This will help us meet the increasing demand by consolidating our resources across the Region into our larger facilities. 


The following facilities will be closed effective immediately*:

• Forsyth

  • Sandy Springs
  • Holly Springs
  • Douglasville
  • Conyers
  • Stonecrest
  • Newnan
  • Fayette
  • Decatur
  • Brookwood
  • Lawrenceville

• West Cobb

*This information is current as of March 16th. If you have questions, please call 1-800-611-1811 to talk to an advice nurse 24/7.

On Sunday, Kaiser proactively began reaching out to impacted members to notify them of these changes. Appointments will be with the same provider but over the phone to reduce any chance of exposure to other ill patients. Providers will call members at or as close as possible to their scheduled appointment time. This process will continue throughout the week or coming weeks as Kaiser assesses and triages members' needs.

Visit https://healthy.kaiserpermanente.org/georgia/health-wellness/coronavirus-information for the most up-to-date information.

COMMUNICATION PROTOCOL

SOCIAL MEDIA
There is a lot of information and buzz in the news and across social media. We ask all staff and providers at Wesley Woods to refrain from posting internal information or information related to resident care on social media channels. 

MEDIA INQUIRIES
If you are contacted by the media please refer any inquiries to J.D. Fite, Director of Corporate Marketing, wq.svgr@jrfyrljbbqf.bet.

INFORMATION REQUESTS
If you receive questions from residents, their family members or others in the community regarding Wesley Woods’ COVID-19 policies and procedures, please refer them to the website for the most up-to-date information. 

https://www.wesleywoods.org/covid-19

GENERAL INFORMATION
For more general questions about the coronavirus, the most reliable information can be found at the CDC website. https://www.cdc.gov/coronavirus/2019-ncov/index.html 

TEXT ALERTS
One Call is Wesley Woods text messaging alert system for ALL STAFF corporate-wide. 

FACULTY STAFF ASSISTANCE PROGRAM (FSAP)

Services During COVID-19
404.727.WELL (9355), rsfnc@rzbel.rqh or visit website: www.fsap.emory.edu.

The Emory Faculty Staff Assistance Program (FSAP) is the Employee Assistance Program (EAP) for Wesley Woods Senior Living (WWSL). The FSAP Team is working remotely and providing tele-mental health services at this time.

Behavioral Mental Health Services: Telephonic and Video-conferencing Sessions

  • Comprehensive assessments for personal and/or work-related presenting problems/issues (which will include the determination of the most appropriate treatment plan for the employee given the nature of the presenting problem) - 1 Hour
  • Short-term counseling (up to six sessions per problem/issue) – 45 minutes to 1 Hour
  • Coaching for individuals focused on stress management, anger management, conflict resolution, effective communication, etc. – 30 minutes to 1 Hour
  • Leadership consultations regarding threats of violence and the manifestation of pronounced behavioral health challenges in the workplace – 15 to 30 minutes 
  • Critical Incident Response (CIR) Individual Debriefings (following critical and traumatic events) – 30 minutes to 1 hour
  • Community referrals to external treatment providers 
  • Case management to assist clients with finding appropriate resources for acute circumstances, such as homelessness, utilities assistance, food scarcity, intimate partner violence situations, etc.
  • Crisis intervention and crisis management 24/7
  • Suicide prevention support and threat assessment services
  • After-hours on-call services 24 hours/day, holidays and weekends included

Education & Outreach Services:  Educational Webinars and Group Support Sessions
(Telephonic and Video-conferencing Sessions via ZOOM)*

  • Stress Management Strategies for Navigating the COVID 19 Pandemic – 15 minutes to 1 hour
  • Processing/Debriefing Group Sessions – Coping with COVID-19 Pandemic - 30 minutes to 1 hour
  • Support & Skills Group Sessions – Coping with COVID-19 Pandemic - 30 minutes to 1 hour
  • Stress Management & Resilience – (general, not solely COVID-related) - 15 minutes to 1 hour
  • Mindfulness Meditation – 15 minutes to 1 hour
  • Tips for Healthy Remote Working – 15 minutes to 1 hour
  • FSAP Overviews – 15 minutes to 1 hour
  • Critical Incident Response (CIR) Team Debriefings  – 30 minutes to 1 hour

*Some educational topics can be shortened to 10 minutes when needed for healthcare providers.

Leadership/Team Services: Telephonic, Video-conferencing & Web-based Sessions

  • Leader Consultation & Coaching – 30 minutes to 1 hour
  • Conflict Management Coaching – 30 minutes to 1 hour
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